Orders

All orders are accepted subject to our final approval and are governed by these conditions, which are considered fully accepted by the buyer; any exceptions must result from written agreements.

Return Policy

Upon fulfillment of the order, the goods are considered definitively sold under the conditions in force at the time of shipment. Any complaints must be received at our headquarters within ten days of delivery. If we deem them well-founded, they will result in replacement of defective goods or goods not conforming to the order, without the buyer being able to advance claims of any other kind. Returns cannot be made without our prior written authorization. Returns of products that have exceeded the storage life indicated on the technical data sheets are not accepted.

Prices

The prices indicated in the price list are expressed in Euros and excluding VAT. Unless otherwise indicated, for packages larger than the unit, the price is per Kg./L and ex-works. Our products are sold at prices in force at the time of the order: it is also our right to make any changes to the price list, even without notice.

Delivery

For products in the packages and colors indicated in the price list, delivery to the carrier will take place within a maximum of ten days from the date of receipt of the order. It remains established that any delays do not imply any responsibility for our company. For custom colors and “off-list” products, the delivery term will be agreed upon at the time of order acceptance.

Transportation

The goods travel at the risk and peril of the customer, even if sold delivered. Upon receipt of the goods, the customer is required to check the number of packages, reporting to the carrier any discrepancies with what is indicated on the transport document, as well as to detect tampering or damage to them. In these cases, the customer must make a written reservation on the delivery note or annotation on the handheld device at the time of unloading, specifying the non-conformity of the shipment, to be countersigned by the carrier. The pallets have a guarantee seal in the closure, so if tampering with this tape is found, it is essential to report it in the same manner indicated above. COMPLAINTS WILL NOT BE ACCEPTED WITHOUT SPECIFIC ANNOTATIONS.

Shipping costs will be applied according to the following indications:

• Orders over €1,000.00 (VAT excluded): free shipping.
• Orders from €400.00 (VAT excluded) up to €1,000.00 (VAT excluded): €10.00 shipping contribution.
• Orders under €400.00 (VAT excluded): fixed contribution of €25.00.

The request for express delivery (within 24-48 hours) involves an indicative charge of €30.00 (VAT excluded) to be defined with our offices as it varies according to destination.

Payments

Only payments made to our headquarters in Pescantina, or by persons with our written authorization, will be recognized as liberating. Collection costs for bank drafts or receipts issued will be charged to the invoice. Payments must be made within the agreed deadline, without applying discounts, deductions and allowances: in case of late payment, default interest will accrue in the amount pursuant to Legislative Decree 09/10/02 n.231, starting from the agreed due date.

Redelivery

In case of redelivery made for reasons attributable to the customer, the cost of the new delivery charged to us by the carrier will be charged to the customer.

Technical Information

Our products are supplied with commercial names and general indications for their use by expert painters. The buyer, by transmitting the order for a specific product, declares to know its technical characteristics and the rules for its correct use. In case of doubts, our offices are at your disposal for further indications.

Warranty

Our products are scrupulously controlled and are intended for sale only if found to comply with our standards, subject to usage tolerances. The customer has the right to request supply “subject to sample approval”: in this case, upon request, we will provide written guarantee of conformity of the goods sent with the sample approved by the customer.

Jurisdiction

For any dispute, the sole competent court is that of Verona, Italy.